Wax London

United Kingdom: Returns & Exchanges

United States of America: Returns & Exchanges

Rest of World: Returns & Exchanges

Can I return in store?

I don’t have a printer

Do you offer collections?

Why have you deducted a shipping fee from my refund?

Returns & Exchanges

How do I track my order?

Can I cancel/change my order?

I haven't received my order...

Do you offer sale price adjustments?

Orders

What shipping methods do you use?

Can I include additional delivery instructions?

When a customer asks about shipping to the United States of America

Delivery

What payment methods do you accept?

What currencies do you accept?

My discount code isn’t working

Can I return my gift card?

Is it safe to order online?

Price Matching Policy

Payment

There's an issue with my garment...

Will this item be restocked?

How does your sizing run?

Product

Is Wax London sustainable?

Where can I read more on sustainability?

Sustainability

When a customer asks about store locations

Questions about tracking, cancelling and changing orders

Questions about UK and International delivery

Questions about payment methods, discount codes, gift cards, and pricing

Questions about product issues, stock, and sizing

Questions about sustainability and integrity

Inform the customer that we have 4 stores in London, 1 store in Leeds and a concession stand in Newcastle , you can find the address and hours here:. Wax London Soho67 Berwick StreetLondonW1F 8GR. Opening HoursMonday: 11am - 7pmTuesday: 11am - 7pmWed

Inform the customer that we have 4 stores in London, 1 store in Leeds and a concession stand in Newcastle , you can find the address and hours here:Wax London Soho 67 Berwick Street London W1F 8GROpening Hours Monday: 11am - 7pm Tuesday: 11am - 7pm Wednesday: 11am - 7pm Thursday: 11am - 7pm Friday: 11am - 7pm Saturday: 11am - 7pm Sunday: 12pm - 6pmWax London Covent Garden:Address 45 Neal Street London WC2H 9PROpening Hours Monday: 11am - 7pm Tuesday: 11am - 7pm Wednesday: 11am - 7pm Thursday: 11am - 7pm Friday: 11am - 7pm Saturday: 11am - 7pm Sunday: 12pm - 6pmWax London Spitalfields:Address 105a Commercial Street London E1 6BGOpening Hours Monday: 11am - 7pm Tuesday: 11am - 7pm Wednesday: 11am - 7pm Thursday: 11am - 7pm Friday: 11am - 7pm Saturday: 11am - 7pm Sunday: 12pm - 6pmWax London Canary Wharf:Address Unit 8A, Cabot Square London E14 4QTOpening Hours Monday: 10am - 7pm Tuesday: 10am - 7pm Wednesday: 10am - 7pm Thursday: 10am - 7pm Friday: 10am - 7pm Saturday: 10am - 7pm Sunday: 12pm - 6pm Wax London Leeds:Address 38-40 County Arcade Leeds LS1 6BHOpening Hours Monday: 10am - 6pm Tuesday: 10am - 6pm Wednesday: 10am - 6pm Thursday: 10am - 6pm Friday: 10am - 6pm Saturday: 10am - 6pm Sunday: 11am- 5pmWax London Fenwick Concession (Newcastle):Address 39 Northumberland St Newcastle upon Tyne NE1 7ASOpening Hours Please refer to the Fenwick Newcastle website for the latest opening hours.

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