Returns & Exchanges
Questions about returns and exchanges
United Kingdom: Returns & Exchanges
When a customer in the UK asks about returns or says they need to exchange an item, inform them:. If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 30 calendar days of delivery
United States of America: Returns & Exchanges
When a USA base customer wants to start a return, please direct them to our returns portal here. Please note, a $8 return fee will be deducted from their refund to help offset shipping and handling costs. If you are in any way unhappy with your goods
Rest of World: Returns & Exchanges
If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 30 calendar days of delivery (Worldwide). Items returned outside that period will only be refunded if the return has been auth
Can I return in store?
Inform the customer that unfortunately we are currently unable to process returns from online orders in store.
I don’t have a printer
UK:. If you don't have a printer, please select the free "Bring My Label" service whilst booking your collection. You can go to https://www.royalmail.com/services-near-you#/ and enter your post code to find your local Royal Mail drop off point and pr
Do you offer collections?
UK:. For UK returns, you can book a free collection with Royal Mail: Collection step 1 - Your items - Royal Mail Click & Drop | Send an item - Click. Save. We Collect. International:. For international Returns, we suggest scheduling a collection with
Why have you deducted a shipping fee from my refund?
For International orders, we are pleased to have brought in a new affordable returns service. The return shipping cost for a single item is estimated to be around $30.00/USD 30, however the exact amount will be outlined to you at the time of generat