When a customer asks which shipping methods or courier we use You’ll receive an email with your tracking details once your order has been dispatched. UK next day orders are sent on a next working day service (order before 6PM GMT). Our UK orders are

<p>When a customer asks which shipping methods or courier we use You&#x2019;ll receive an email with your tracking details once your order has been dispatched.</p><p>UK next day orders are s<span data-teams="true" id="isPasted">ent on a next working day service (order before 6PM GMT).</span></p><p>Our UK orders are sent out with Royal Mail for standard and for Express.</p><p>International orders are sent using DHL, DPD, FedEx &amp; Global E.</p><p><br></p>

What shipping methods do you use?

You can add specific delivery instructions (e.g. leave with a neighbour or a safe place) by contacting your relevant courier with your tracking details. Please note that we’re unable to reimburse any orders that customers have requested to be left wi

<p>You can add specific delivery instructions (e.g. leave with a neighbour or a safe place) by contacting your relevant courier with your tracking details.&#xA0;</p><p>Please note that we&#x2019;re unable to reimburse any orders that customers have requested to be left without signature.</p>

Can I include additional delivery instructions?

US Delivery Rates and Timescales:. *The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated abo

<div data-block="true" data-editor="d3h1j" data-offset-key="f6ean-0-0" id="isPasted"><section data-section-id="template--17869509755045__4e2eba2c-49fe-4649-8570-02158ed4d8e8" id="isPasted"><p><span style="font-size: 16px;"><u><strong>US Delivery Rates and Timescales:</strong></u></span></p></section><section data-section-id="template--17869509755045__single_text_FCc7T9"><ul><li style="font-size: 14px;">Free shipping above $150, $10 otherwise</li><li style="font-size: 14px;">Standard Delivery expected within 2-5 business days, delivering Tuesday to Saturday.</li><li style="font-size: 14px;">Express Delivery - $25, expected within 1-3 business days, delivering Tuesday to Saturday.</li><li style="font-size: 14px;">Orders made before 1pm are shipped on the same business day.</li><li style="font-size: 14px;">All US orders are shipped from the US, with zero duties and import tariffs.</li></ul><p><span style="font-size: 14px;"><em>*The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above*</em></span></p></section></div><div data-block="true" data-editor="d3h1j" data-offset-key="6u03s-0-0"><br></div>

When a customer asks about shipping to the United States of America

Wax London

Questions about UK and International delivery

Delivery

United Kingdom: Returns & Exchanges

United States of America: Returns & Exchanges

Rest of World: Returns & Exchanges

Can I return in store?

I don’t have a printer

Do you offer collections?

Why have you deducted a shipping fee from my refund?

Returns & Exchanges

How do I track my order?

Can I cancel/change my order?

I haven't received my order...

Do you offer sale price adjustments?

Orders

What payment methods do you accept?

What currencies do you accept?

My discount code isn’t working

Can I return my gift card?

Is it safe to order online?

Price Matching Policy

Payment

There's an issue with my garment...

Will this item be restocked?

How does your sizing run?

Product

Is Wax London sustainable?

Where can I read more on sustainability?

Sustainability

When a customer asks about store locations