You’ll receive an email with your tracking details once your order has been dispatched. Our UK orders are sent out with Royal Mail. International orders are sent using DHL, DPD & Global E.

You&#x2019;ll receive an email with your tracking details once your order has been dispatched.Our UK orders are sent out with Royal Mail.&#xA0;International orders are sent using DHL, DPD &amp; Global E.

What shipping methods do you use?

You can add specific delivery instructions (e.g. leave with a neighbour or a safe place) by contacting your relevant courier with your tracking details. Please note that we’re unable to reimburse any orders that customers have requested to be left wi

You can add specific delivery instructions (e.g. leave with a neighbour or a safe place) by contacting your relevant courier with your tracking details.&#xA0;Please note that we&#x2019;re unable to reimburse any orders that customers have requested to be left without signature.

Can I include additional delivery instructions?

Wax London

Questions about UK and International delivery

Delivery

UK returns & exchanges

International returns & exchanges

Can I return in store?

I don’t have a printer

Do you offer collections?

Why have you deducted a shipping fee from my refund?

Returns & Exchanges

How do I track my order?

Can I cancel/change my order?

I haven't received my order...

Do you offer sale price adjustments?

Orders

What payment methods do you accept?

What currencies do you accept?

My discount code isn’t working

Can I return my gift card?

Is it safe to order online?

Payment

There's an issue with my garment...

Will this item be restocked?

How does your sizing run?

Product

Is Wax London sustainable?

Where can I read more on sustainability?

Sustainability