I haven't received my order...Updated 9 months ago

If your order hasn’t arrived when you were expecting it to, please check the following:

Have you received a dispatch confirmation email from us? (it's worth double checking your Junk/Spam folders!)

Check the tracking link (this can be found on your dispatch confirmation email) to view the most up to date information on the whereabouts of your parcel. If your parcel is showing as delivered, we would advise checking with your neighbours or any safe places around the property.

Sign in and check your account on our website. Is your delivery address correct? Are your contact details up to date?

Check for text messages, emails and attempted delivery cards from our couriers.

Your parcel may be awaiting collection at a local delivery depot, or you may need to check that no one else (a helpful neighbour maybe?) has taken receipt of your parcel.

If you still can't locate your parcel, please contact our Customer Care team with your order number to hand. We’ll do our best to help.